These General Terms and Conditions of Sale (GTCS) govern the relationship between Noëlie Nottet, operating as an individual entrepreneur, hereinafter referred to as “the Company”, and its clients in connection with the services offered.

The services include in particular:

• skills assessments
• professional training
• consulting and professional support services
• mentoring services
• digital products (online programs)

Any order, reservation, or signature of an agreement implies full and unconditional acceptance of these GTCS, which prevail over any other client document, unless otherwise expressly agreed in writing in advance.

The purchase of services or products, as well as any reservation or signature of an agreement, implies full and complete acceptance of these GTCS.

Company name: Noëlie Nottet
Legal status and structure: Individual entrepreneur
SIRET number: 82270427600010
Business address: 48, rue Colson – 21000 Dijon – France
Contact email: contact@noelienottet.com

These GTCS apply to all services provided by the Company, including:

• skills assessments
• professional training
• consulting and professional support services
• mentoring services
• digital products (online programs)

Depending on the nature of the service, a quotation, agreement, contract, or online reservation may be established between the parties. These documents complement these GTCS.

Prices are expressed in euros.

3.1 Professional Training and Skills Assessments
Professional training services and skills assessments are exempt from VAT in accordance with Article 261-4-4° of the French General Tax Code.
Prices are indicated in euros, excluding VAT.

3.2 Consulting, professional support and mentoring
Consulting, professional support, and mentoring services are subject to the VAT regime applicable at the time of invoicing.
Prices are indicated in euros, excluding VAT or including VAT depending on the applicable tax regime.

3.3 Digital products
Digital programs and content are subject to the tax regime applicable at the time of the order.
Prices are indicated in euros, excluding VAT or including VAT depending on the applicable regime.

3.4 Price revisions
Prices may be revised at any time. However, services confirmed by the signature of a quotation, contract, or agreement remain invoiced according to the pricing conditions in force at the time of validation.

VAT rules may vary depending on the client’s country of establishment and the applicable tax regulations. VAT territoriality rules will be applied in accordance with the applicable legislation.

4.1 Payment conditions
For professional training services and skills assessments, payment terms are specified in the agreement or contract signed between the parties.
A deposit may be required at the time of reservation of services. The balance shall be payable according to the terms set out in the agreement, contract, or corresponding invoice.
For consulting, professional support, or mentoring services, payment terms are specified in the quotation, contract, or during the online reservation process.
For digital products and services reserved online, full payment is due at the time of the order or reservation.

4.2 Confirmation of Intervention Dates and Preparation Timeframes
For any service requiring prior preparation, specific organization, or the reservation of intervention dates, the reservation becomes effective upon receipt of the signed quotation, contract, or agreement, where applicable, together with payment of the requested deposit.
Unless otherwise specified in the quotation, the deposit must be paid within 15 calendar days following the issuance of the deposit invoice.
In order to ensure optimal preparation conditions, the deposit must also be paid no later than 21 calendar days before the beginning of the intervention.
Failing payment within these timeframes, the Company reserves the right to reorganize the intervention dates according to its availability or to release the initially scheduled dates.

4.3 Accepted Methods of Payment
Payments may be made by bank transfer, cheque, cash (within the legal limit), or online card payment for services reserved online or digital programs.

4.4 Late payment
In the event of late payment, penalties shall apply in accordance with Article L441-10 of the French Commercial Code.
In accordance with the applicable regulations, a fixed compensation of 40 euros for collection costs may be charged in the event of late payment.
The client undertakes to provide the Company, prior to the performance of the service, with all administrative information necessary for issuing the invoice (exact company name, billing address, SIRET number, purchase order reference, or any internal reference required by the accounting department).

5.1 Professional Training and Skills Assessments

Any cancellation or request for postponement must be notified in writing (by email or letter).
The deposit paid upon reservation shall be retained by the Company as compensation in the event of cancellation.
In the event of cancellation less than 15 calendar days before the start of the training service, 50% of the total amount of the training service shall remain due.
In the event of cancellation less than 7 calendar days before the start of the training service, or in the event of cancellation after the start of the training, the full amount of the training service shall remain due.
Payment remains due once the training service has been carried out in accordance with the signed agreement, regardless of the actual attendance of registered participants or the subjective assessment of the participants or the client regarding the content or results of the training.

Postponement Terms
Any request for postponement must be made in writing.

A postponement may be granted if requested at least 15 days before the scheduled date of the training service, subject to availability.
A postponement may only be granted once.
Any request for postponement made less than 15 days before the scheduled date of the training service shall be considered a cancellation.

In the event that the service is postponed at the client’s request, any transport costs incurred or made necessary as a result of such postponement may be subject to additional invoicing.

5.2 Consulting, Professional Support and Mentoring

Consulting and Professional Support

Any cancellation or request to reschedule an assignment must be submitted in writing. Any cancellation or rescheduling request made less than 48 business hours before the scheduled start of the service shall result in the full fee for the scheduled service being charged, except in cases of force majeure.

Mentoring

Any cancellation or request to reschedule a mentoring session must be submitted in writing. Any session cancelled or rescheduled less than 48 business hours before the agreed time shall be deemed to have been delivered and, where applicable, deducted from the mentoring package, except in cases of force majeure.

Where mentoring is provided as a package, it is personal and non-transferable, unless otherwise agreed in writing in the quotation or contract.

Mentoring sessions must be used within the validity period specified in the quotation or contract. Upon expiry of this period, any unused sessions shall be forfeited and shall not be eligible for any refund, credit or rescheduling, unless otherwise agreed in writing by the Company.

5.3 Digital Products
Digital products cannot be cancelled or refunded once access to the content has been granted.

6.1 Professional Training and Skills Assessments
In accordance with Article L6353-5 and following articles of the French Labour Code, when a training agreement is concluded with an individual undertaking training on their own behalf and at their own expense, the client has a 10-day withdrawal period from the signing date of the agreement.

6.2 Digital Products
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for digital content supplied immediately after the order when the client has expressly waived their right of withdrawal.

All materials, methods, tools, questionnaires, educational content, digital content, documents, and resources transmitted or made available within the framework of the services remain the exclusive property of Noëlie Nottet.

Any reproduction, distribution, modification, or total or partial use is prohibited without prior written authorization.

Information collected in the context of the services provided is processed in accordance with Regulation (EU) 2016/679 relating to the protection of personal data (GDPR).

Clients have the right to access, modify, and delete their personal data.

Any request may be sent to: contact@noelienottet.com

9.1 Quality Commitment
The Company undertakes to implement all necessary means to ensure the quality of the services provided.
The services provided constitute an obligation of means and not an obligation of results.

9.2 Limitation of Liability
The Company may only be held liable in the event of proven fault for direct damages. Indirect damages, such as loss of revenue, are excluded. The services provided do not under any circumstances constitute medical, psychological, or therapeutic support.