These General Terms and Conditions of Sale (GTCS) govern the relationship between Noëlie Nottet, sole proprietor, hereinafter referred to as “the Company”, and its clients in the context of the services offered.

The services include in particular:

• skills assessments
• professional training programs
• consulting and professional support services
• mentoring services
• digital products (online programs)

Any order, reservation, or signature of an agreement implies full and unconditional acceptance of these GTCS, which prevail over any other document issued by the client, unless otherwise expressly agreed in writing in advance.

The purchase of services or products, as well as any reservation or signature of an agreement, implies full and complete acceptance of these GTCS.

Company name: Noëlie Nottet
Legal status and form: Sole proprietorship
SIRET number: 82270427600010
Professional address: 48, rue Colson – 21000 Dijon – France
Contact email: contact [@] noelienottet.com

These GTCS apply to all services provided by the Company, including:

• skills assessments
• training programs
• consulting and professional support
• mentoring
• digital products (online programs)

Depending on the nature of the service, a quotation, agreement, contract, or online reservation may be established between the parties. These documents complement these GTCS.

Prices are expressed in euros.

3.1 Training programs and skills assessments
Professional training services and skills assessments are exempt from VAT in accordance with Article 261-4-4° of the French General Tax Code.
Prices are indicated exclusive of tax (HT).

3.2 Consulting, professional support and mentoring
Consulting, professional support, and mentoring services are subject to VAT at the applicable rate.
Prices are indicated all taxes included (TTC).

3.3 Digital products
Online programs and digital content are subject to VAT at the applicable rate.
Prices are indicated all taxes included (TTC), with the applicable VAT rate specified.

3.4 Price revisions
Prices may be revised at any time. However, services confirmed by the signature of a quotation, contract, or agreement remain invoiced at the prices in force at the time of validation.

VAT rules may vary depending on the client’s country of establishment. VAT territoriality rules will be applied in accordance with the applicable legislation.

4.1 Payment conditions
For training programs and skills assessments, payment terms are specified in the training agreement or contract signed between the parties.
A deposit may be required at the time of reservation of the service. The balance is payable according to the terms specified in the agreement, contract, or corresponding invoice.
For consulting, professional support, or mentoring services, payment terms are specified in the quotation, contract, or online reservation.
For digital products and services booked online, full payment is due at the time of the order or reservation.

4.2 Accepted payment methods
Payments may be made by bank transfer, cheque, cash (within legal limits), or online payment by credit card for services booked online or digital programs.

4.3 Late payment
In the event of late payment, penalties will be applied in accordance with Article L441-10 of the French Commercial Code.
In accordance with applicable regulations, a fixed recovery fee of €40 may also be applied in the event of late payment.
The client agrees to provide the Company, prior to the performance of the service, with all administrative information necessary for issuing the invoice (exact company name, billing address, SIRET number, purchase order reference, or any internal reference required by the accounting department).

5.1 Training programs and skills assessments

Any cancellation or request for postponement must be notified in writing (by email or letter).
The reservation of a training program is taken into account upon receipt of the quotation signed by the client.
The training date is confirmed and definitively reserved upon receipt of the deposit payment, requested through a deposit invoice issued after receipt of the signed quotation.
If the deposit is not paid within the deadline indicated on the deposit invoice, the Company reserves the right to release the training date.
The deposit paid upon reservation remains acquired by the Company as compensation in the event of cancellation.
In the event of cancellation less than 15 calendar days before the start of the training program, 50% of the total training service fee will be due.
In the event of cancellation less than 7 calendar days before the start of the training program, or in the event of cancellation after the start of the training, the full amount of the training service will remain due.
Payment remains due once the training program has been carried out in accordance with the signed agreement, regardless of the actual attendance of registered participants or the subjective appreciation of participants or the client regarding the content or results of the training.

Postponement
Any request for postponement must be made in writing.
A postponement may be granted if requested at least 15 days before the scheduled date of the training program, subject to availability.
A postponement may be granted only once.
Any request for postponement made less than 15 days before the scheduled date of the training program will be considered a cancellation.

In the event that the service is postponed at the client’s request, any transportation costs incurred or made necessary as a result of such postponement may be invoiced additionally.

5.2 Consulting, professional support and mentoring
For consulting, professional support, or mentoring services scheduled individually, any cancellation or request for postponement less than 48 hours before the appointment will result in full invoicing of the session.

5.3 Digital products
Digital products cannot be cancelled or refunded once access to the content has been granted.

6.1 Training programs and skills assessments
In accordance with Articles L6353-5 and following of the French Labour Code, when a training agreement is concluded with a natural person undertaking training at their own expense, the client has a 10-day withdrawal period from the date of signature of the agreement.

6.2 Digital products
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for digital content supplied immediately after purchase when the client has expressly waived their right of withdrawal.

All training materials, digital content, documents, and resources made available remain the exclusive property of Noëlie Nottet.

Any reproduction, distribution, transformation, or use, in whole or in part, is strictly prohibited without prior written authorization.

Information collected in the context of the services is processed in accordance with Regulation (EU) 2016/679 on the protection of personal data (GDPR). Clients have the right to access, modify, and delete their personal data.

Any request may be addressed to: contact@noelienottet.com

9.1 Commitment to quality
The Company undertakes to use all necessary means to ensure the quality of the services provided.

9.2 Limitation of liability
The Company may only be held liable in the event of proven fault for direct damages. Indirect damages, such as loss of revenue, are excluded. The services provided do not constitute medical, psychological, or therapeutic support under any circumstances.